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Customer Service Specialist

Posted by: Al-Futtaim Group

Posted date: 2013-Sep-22

Location: Cairo

 

Main Job Tasks and Responsibilities

  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Perform customer verifications
  • Process orders, forms, applications and requests
  • Direct requests and unresolved issues to the designated resource
  • Manage customers' accounts
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Record details of actions taken
  • Manage administration
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions

Education and Experience

  • knowledge of customer service principles and practices
  • knowledge of relevant computer applications
  • ability to type
  • knowledge of administrative procedures
  • numeric, oral and written language applications

Key Competencies

  • interpersonal skills
  • communication skills - verbal and written
  • listening skills
  • problem analysis and problem-solving
  • attention to detail and accuracy
  • data collection and ordering
  • customer service orientation
  • adaptability
  • initiative
  •  stress tolerance
Job Title Customer Service Specialist
Post Details
Posted By Al-Futtaim Group
Job Function Customer Service Specialist
Start Date 1.11.2011
Salary 3,500 L.E
City / Town Cairo
Location Cairo
Deadline 2011-Oct-14
Category
Location Location -> Egypt
Job Type
Classification Job Classification -> Customer Service/Care